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Quarterly briefings

View a full list of our past briefings.

Our quarterly briefings explore topics currently relevant to the consumer. We strive to create thoughtful, original, and provocative insights to address and anticipate the needs of today’s and tomorrow’s consumers. Our insights feature consumer-first perspectives on consumer behavior and decision-making from brand loyalty, consumer education, trust, and more.

Briefing fast facts 

63%

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Sixty-three percent of consumers prefer a salesperson leave them alone, rather than greeting/asking if they need help.

Experience can establish an emotional connection with consumers.

Eighty percent of consumers prefer a good customer service experience that takes longer over a faster one.

Latest insights

View a full list of our insights.

 

 

 

 

 

Latest in the media

Explore more of our media mentions.

 


Consumer pulse

Keep up with the Kearney Consumer Institute’s latest survey findings and insights below. 

The Kearney Consumer Institute is led by Katie Thomas and supported by the Kearney Consumer and Retail Practice and consultants across all practices.