What do shoppers care about in the last mile of the online shopping experience? | Kearney

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Your needs

Services

Digital and Analytics
Mergers and Acquisitions

Operations and Performance
Organization

Procurement
Product Excellence and Renewal Lab (PERLab)

Sustainability
Strategy and Growth

Transformation
Global Business Policy Council

Impact Networks

Kearney Foresight
Kearney Innovate

Kearney Activate

Main menu

About us

About us

Who we are

100 Years of Impact
Our story

Your story
Culture and values

People and leadership
Diversity and inclusion

Kearney Originals

Why Kearney

Strategic partnerships
Sustainability and social impact

Impact Networks

Kearney Foresight
Kearney Innovate

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More

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Impact First Newsletter
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Books

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Advanced Mobility Institute
Geopolitical Dynamics
Global Cities Report
Global Economic Outlook
Global Services Location Index

Global Wildcards 2025–2030
Kearney Consumer Institute
Supply Chain Institute
The Kearney FDI Confidence Index®
[w]Health

What do shoppers care about in the last mile of the online shopping experience - Article