The volatile crises of the early 2020s revealed supply chains as fragile—and showed how devastating failures could be. To address today’s unstable environment, businesses are focusing on resilience. In practical, hands-on terms, implementing resilience requires operations expertise.

Early praise for the book
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“Analytics and AI, among other technologies, can help businesses build a more agile and resilient supply chain. This book provides insight into how businesses can combine technology and other operational improvements to achieve meaningful change and growth.”
—Pallaw Sharma, chief data and analytics officer, Cisco

“The heart of every supply chain is people. Empowering them and jointly building purpose can build competitive advantage through resilience, as this book entertainingly shows.”
—Harald Emberger, CSCO, Beiersdorf

“An embedded resilience and agility in the supply chain are foundations for future success of many businesses. It also becomes a competitive edge. This book provides rich content on the how.”
—Dirk Holbach, CSCO, Henkel

“An inspiring and practical vision for more resilient supply chains—and full of examples of how companies are already transforming to achieve long-term success in a volatile world. This is particularly helpful in developing from a fast-growing company to an A+ company. Strongly recommend.”
—Frank Wang, CSO, Master Kong

“Full of innovative, practical, and grounded approaches to supply chain management, this book provides a valuable resource for businesses seeking to build a more resilient and responsible supply chain.”
—Dietmar Tanzer, CEO, Sony DADC

“If you’re ready to take your supply chain to the next level, this book is your guide. The authors provide actionable strategies for transformation, and the real-world examples show how to successfully navigate the journey to resilience and growth.”
—Cord Prinzhorn, chairman of the supervisory board, Lenzing AG & Semperit AG

Strong Supply Chains Through Resilient Operations shows how to redefine your operations strategy to ensure growth and profitability in a volatile environment. Building on decades of experience helping clients solve real-world problems, the authors show how to put operations strategy at the heart of your firm’s path to profitability and competitive advantage.

The book is organized into five principles, from which you’ll learn the following:

How to turn your fragile supply chain into an empowered supply network
How to use operations to create increased value for your customers
How to make your teams more resilient with new ways of working
How to invest in the right technology that combines human judgment with artificial intelligence
How long-term resilience can shape your thinking about sustainability

The text features dozens of real-world examples. The notes provide references to where you can gain in-depth details from materials published by the Kearney Supply Chain Institute, Kearney’s Factory of the Year program, Kearney’s Product Excellence and Renewal Lab (PERLab), and the Kearney Consumer Institute. Meanwhile, our consultants have the capabilities to support you in applying the book’s wisdom to your specific situation.

Consider what may happen tomorrow: a crisis erupts or a part doesn’t arrive on time, the implications ripple out, and the limited available information isn’t easily interpreted. Will you be okay? After reading this book, you’ll thrive—because the authors help you build processes, people, and systems to handle these and other crises. Your resilient operations will give you stronger supply chains and increased profits.

Strong Supply Chains Through Resilient Operations: 5 Principles for Leaders to Win in a Volatile World

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