What have you been up to?

Since Kearney, I’ve jumped into the world of financial services—specifically to help companies in the industry transform their businesses from a digital standpoint and serve their customers better. I believe there is a massive opportunity to help people lead a better financial life through the use of digital solutions, and so my focus has been to help bring about that change. Currently, I work as Director of Global Digital Strategy and Transformation at MetLife.

What book(s) or movie(s) do you highly recommend?

Movies:

Senna
Lost in Translation
Anything by Richard Linklater

What app do you use the most?

Google Keep—I use it for all my to-do lists, reminders, random ideas, and general notes.

What re-energizes you?

A good game of squash … or if there isn’t enough time for that, coffee will do

How and where do you find inspiration?

I’m very driven by my surroundings and generally love places that have a hustle and bustle feel —I usually feel most inspired at busy cafés, where others are also intently working, sharing ideas, or just conversing.

What are three qualities that got you to where you are today?

Taking the “customer” view. For any given project, task or business, I think it’s important to consistently think about the customer. What does that person care about? What do they expect? Is there an opportunity to beat their expectations? It’s easy to get caught up in our day-to-day tasks—taking a step back to frame the problem from a “customer” standpoint has often helped me go the extra mile, anticipate the next step, and deliver better results.
Remaining calm under pressure. Especially in consulting, dealing with demanding projects often resulted in a high-pressure environment. I found it was critical to remain calm in those situations and be the person on the team who showed resolve.
Forming a good network. From pretty early on, I think I recognized the importance of fostering an extensive network, and so I invest a lot of time in trying to stay in touch with people and form new relationships.

What do you love most about your work?

The scale of impact. Working for a large company means that whenever we make a change, ship a new feature, introduce a new service, etc., it can have an impact on millions of people, and push an entire industry forward.

What is the best advice you’ve received?

To read the poem If by Rudyard Kipling

What makes you most proud about being part of the Kearney community? Why?

The people. Everyone I have met from Kearney is humble and friendly, while also incredibly accomplished and inspiring. The relationships I built at the firm have been extremely impactful to my life—from mentors who continue to play a big role in helping me shape my career, to peers who I am lucky to call friends.

If you did not need to work, how would you spend your time?

Traveling with friends and family, living in foreign countries, and trying to go through my ever-increasing list of “books to read.”

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