Ignite, part of Kearney’s Innovate network, accelerates your business growth by examining and pursuing commercial challenges and unique opportunities from your customers’ perspective. Then, from the ground up, we build fully operational business concepts often integrated with your business to leverage what you do well.

 

Your customer, innovation, and growth experts

Our multidisciplinary teams provide customer insights, specialist expertise, and the implementation capability needed to build new businesses, products, and experiences that break through.”

Growth that is win / win / win
We drive growth that generates enduring shareholder returns, delights customers, and helps solve the world’s challenges.

Humans (and data) at the heart
We are customer-led but know that customers will often say one thing and do another. We use a blend of data-led insights and ethnographic observations to unlock customer-led value.

Innovative, multidisciplinary teams
Our teams comprise strategists, designers, product developers, and data scientists, enabling us to combine left-brain analytical rigor with right-brain human creativity.

Our services and capabilities

Customer-led
enablement

Customer research and insights: identifying customer-related growth opportunities and value leakage

Customer segmentation: value-based, need-based, and behavioral

Customer sentiment diagnostics, including root cause and hotspots identification, and remediation design

Customer value transformation, including client contribution analysis, CLTV analysis, and growth diagnostics

Product and service design: reshaping products, services, and experiences

Customer experience design, including customer journey mapping and service blueprints

Customer service strategy, including touch points, channel mix, and technology

Loyalty program, design and optimization

Build and launch of new propositions at scale, including go-to-market

Business model innovation, including sustainable business

Build and launch of scalable new lines of business, including proof of concept and go-to-market

Operating and transferring new business lines as turnkey growth engines

Growth hacking: growth acceleration interventions, including marketing and sales boost

Design of customer-led operating models, including customer function

Tracking and measuring customer experience, including NPS and CSAT

Innovation hub design

Agile ways of working

Employee value proposition design

Capability uplift

We serve and support our clients in four key areas

Our services and capabilities

Customer insights and opportunties

Customer research and insights: identifying customer-related growth opportunities and value leakage

Customer segmentation: (value-based, need-based, and behavioral)

Customer sentiment diagnostics, including root cause and hotspots identification, and remediation design

Customer value transformation, including client contribution analysis, CLTV analysis, and growth diagnostics

Product design and development

Product and service design: reshaping products, services, and experiences

Customer experience design, including customer journey mapping and service blueprints

Customer service strategy, including touch points, channel mix, and technology

Loyalty program, design and optimization

Build and launch of new propositions at scale, including go-to-market

New business build, launch and run

Business model innovation, including sustainable business

Build and launch of scalable new lines of business, including proof of concept and go-to-market

Operating and transferring new business lines as turnkey growth engines

Growth hacking: growth acceleration interventions, including marketing and sales boost

Customer-led enabelment

Design of customer-led operating models, including customer function

Tracking and measuring customer experience, including NPS and CSAT

Innovation hub design

Agile ways of working

Employee value proposition design

Capability uplift

Our consulting team

We are a multidisciplinary, global team of specialists who are experts at creating new sources of customer value.

Interested in joining our team? Reach out to us to find out more about our job openings and internship opportunities.

Our partner ecosystem

We collaborate with our highly curated partner ecosystem to provide our clients best qualitative and quantitative customer research, big data and advanced analytics, customer experience AI, cloud and connectivity, business building, brand and marketing capabilities.