Like many consultants, Dylan Roberts enjoys a challenge. But as he has progressed through his career, he has realized something: The most impactful work isn’t necessarily just about the challenge. It’s about seeing the impact that the work creates, and that even the smallest actions can create an impact.

It’s a philosophy that was instilled in Dylan by an early mentor who taught him to keep his eyes and ears open to new insights and opportunities. “He was a fiercely intelligent man who used to interrupt discussions frequently to exclaim ‘Isn’t that fascinating,’” Dylan says. Nothing was too small for this mentor, not even the process a nearby deli used to make sandwiches during lunch hour. “I learned from him the incredible value of staying inquisitive and open to new ideas,” says Dylan.

This open-minded, all-encompassing approach has served him throughout his professional career, which has been spent entirely working with financial institutions. He has seen the sector go through enormous change, and his experience gives him unique insights into the changes ahead. “During my career the number of banks in the US has fallen from roughly 15,000 to less than 6,000 today,” he says. “I think over time a lot of banks will exit the market, and those that succeed will be those that have embraced the change.”

For Dylan, the commitment to helping clients navigate change is perfectly encapsulated by Kearney’s dedication to “essential rightness.” “This is a firm that is very, very committed to doing the right thing for its clients, even when the right thing isn’t the easiest,” he says.